Frequently Asked Questions
Everything you need to know about shopping with The Wolf Gang.
What is your shipping policy and delivery timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I return or exchange an item?
Items can be returned for a refund or exchange within 30 days of delivery, provided they are in original condition with tags attached. Please use our online portal to initiate your return label.
Are your leather goods sustainably sourced?
Yes, we are committed to ethical production. Our leather products are crafted using high-quality, sustainably sourced materials and processed in certified tanneries that prioritize environmental standards.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible regions.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our structured pieces or contacting our support team for personalized advice.